Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj Season ​ Najm for Insurance Services is pleased to announce the successful conclusion of its field operations for this year's Hajj season, in collaboration with the General Department of Traffic and the Special Forces for Road Safety. The company has achieved a 17-minute average response time for all traffic accidents around the clock, thereby ensuring the highest levels of traffic safety for nearly one million pilgrims. Commenting on this remarkable milestone, Najm CEO Dr. Mohammad AlSuliman stated “We are grateful for the successful conclusion of Hajj season which features our company’s cutting-edge IT capabilities and expertise. In fact, today’s announcement was the result of the outstanding efforts of our teams who completed their field duty in serving the pilgrims with great professionalism, in collaboration with the concerned official authorities. Our team of administrative and field personnel in the accidents division in the holy sites and ports have demonstrated unwavering efforts and effectively contributed to serving pilgrims from the moment they arrive at the Kingdom until their departure.” Najm continues to deliver industry-leading services for Hajj season as it has previously equipped a fleet of around 70 vehicles and motorcycles to serve the pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa, and the central area in the Great Mosque of Makkah, aiming to reach the accident site in a very short time after receiving the report. Throughout Hajj season, Najm has also allocated two accommodation headquarters for its Hajj task force, two accident reporting centers, and one operations dashboard for guidance and control. The company also deployed its compelling suite of e-services and applications, which include the Accident Reporting App, Reports Receiving system, IVR, WhatsApp, Guidance and Control Dashboard, and Accident Inspection App. It is worth noting that Saudi Arabia received nearly one million pilgrims in the 1443 Hajj season after a two-year interruption due to the pandemic. According to the General Authority for Statistics, 899,353 pilgrims made it to the holy sites this year, including 779,919 pilgrims from outside the Kingdom. ​ 07/28/2022 7:00:00 AM
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards ​ Consistent with its various accomplishments and continuous efforts in promoting the auto insurance sector as per its strategy BASE which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the Contact Center World Awards events which were held in Lisbon, Portugal, from the 6th to the 9th of June 2022. Najm ranked first among the nominees and received 3 gold medals in multiple award categories Best Customer Service, Best Contact Center, and Best Emergency Services Center in Europe, Middle East, and Africa 2022. Such achievements showcase the success of Najm’s strategy and its commitment to providing its customers with quality service that enhances their journey on all levels and offers various economic and social benefits that contribute to the growth of the insurance sector. Commenting on this development, Najm’s VP of Customer Service Naif Al-Deghaither expressed his delight and pride in arriving at this milestone stating that “it reflects the relentless efforts invested in Najm’s strategy to achieve its goals at the local and international levels.” He went on to thank the team members at Najm who have made this possible by ensuring the customer’s satisfaction, indicating that the company is working hard to score 35 on the Net Promoter Score (NPS) by 2025. The VP further touched on the various services launched and managed by Najm, under the supervision of the Saudi Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem that is designed according to world-class standards. One such service is Najm’s No-Claim Discount (NCD) which offers auto insurance customers having zero-claim insurance records and a continuously active insurance policy a specific discount on auto insurance documents. Additionally, the Claim Inquiry service enables them to check and follow up on the status of their claims online via Najm’s digital platforms which also allow them to report accidents and benefit from other numerous services. Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program that is dedicated to ranking contact center services and gauging the customer experience. Welcoming attendees from various countries across the Middle East, Europe, and Africa, this year’s event witnessed intense competitiveness among its nominees and participants who come from diverse backgrounds and industries including banking, telecommunications, insurance, hospitality, transportation, and IT ​ 07/19/2022 7:00:00 AM
Najm ready to support pilgrims on the road during Hajj season 1443 H107Najm ready to support pilgrims on the road during Hajj season 1443 H ​ readiness for the onset of the Hajj season of 1443 AH where it will offer its services to enhance traffic safety and ensure pilgrims a smooth experience on the Kingdom’s roads. This comes within Najm’s plan to facilitate the Hajj journey for pilgrims from the moment they arrive at the Kingdom's various ports and during their transportation to and from the holy sites. Najm CEO Dr. Mohammad AlSuliman stated “We have completed all preparations needed for our 24/7 field operations throughout the Hajj season. A team of around 500 administrative and field personnel in the accidents division will be ready to serve pilgrims on roads upon their arrival at the Kingdom’s airports, 12 of its land ports and 3 of its sea ports, and up until their arrival at the six Miqats. Our team will also serve pilgrims throughout their journey along the Al-Haramain road to Jeddah, Madina, Makkah, and the holy sites.” Najm has equipped a fleet of 70 vehicles and motorcycles to serve pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa and the central area in the Great Mosque of Makkah. Najm has also enhanced its capabilities with a network of digital systems that enhance its operational efficiency and improve the response time in case of traffic emergencies. AlSuliman indicated that Najm has allocated two accommodation headquarters for its Hajj task force, in addition to two accident reporting centers, and one operational dashboard for guidance and control. Najm will be handling accidents in Mina, Arafa, Muzdalifah, in addition to the surrounding vicinities of Al-Aziziyah, Ash Shara’i, Al Shesha, Al Rawda, Al Rashidiya, Al Mughamis, Al Mu’aisem, Al Aseelah, Al Khadra, and Ja’arana. Najm has also dedicated a set of applications and digital systems for pilgrims, including Accident Reporting App, Reports Receiving system, IVR system, WhatsApp, Control and Guidance system, Accident Management App, and the Driver ID Verification devices ​ 06/29/2022 7:00:00 AM
Najm Boosts Social Engagement in Celebrating Father’s Day106Najm Boosts Social Engagement in Celebrating Father’s Day ​ As part of its commitment to enhancing its work environment and increasing its engagement with its local communities, Najm for Insurance Services has celebrated Father’s Day on June 22, 2022, at its headquarters in Riyadh. By consistently organizing attractive events and programs that observe occasions that are internationally celebrated, Najm seeks to achieve its strategy for empowering its employees by fostering a healthy and competitive work environment. During the event’s various segments and activities, the employees had the chance to celebrate the occasion with their fathers who received gifts from the company in appreciation for their parenting efforts and sacrifices over the years to support their families. Several food and entertainment booths were lined up for everyone to enjoy and make heartwarming memories, some of which were captured at the photobooth. Commenting on this special occasion, Najm’s VP of Shared Services Mr. Ahmed Othman Sindi pointed out that celebrating such an event instills the values of kindness and gratitude in employees who are encouraged to express their appreciation for their fathers’ valuable support and celebrate some of the most benevolent qualities that fatherhood entails. Sindi further indicated that Najm is always keen on recognizing its employees’ contributions and hard work and giving back to them by offering unique services, organizing special events, and strengthening the pillars of a positive and healthy workplace that ensures their satisfaction. In this regard, Najm has recently achieved “The Best Places to Work” certification for 2022 which was awarded by the Best Places to Work Program that offers certifications to the leading workplaces across several countries worldwide ​ 06/22/2022 7:00:00 AM

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Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj Season ​ Najm for Insurance Services is pleased to announce the successful conclusion of its field operations for this year's Hajj season, in collaboration with the General Department of Traffic and the Special Forces for Road Safety. The company has achieved a 17-minute average response time for all traffic accidents around the clock, thereby ensuring the highest levels of traffic safety for nearly one million pilgrims. Commenting on this remarkable milestone, Najm CEO Dr. Mohammad AlSuliman stated “We are grateful for the successful conclusion of Hajj season which features our company’s cutting-edge IT capabilities and expertise. In fact, today’s announcement was the result of the outstanding efforts of our teams who completed their field duty in serving the pilgrims with great professionalism, in collaboration with the concerned official authorities. Our team of administrative and field personnel in the accidents division in the holy sites and ports have demonstrated unwavering efforts and effectively contributed to serving pilgrims from the moment they arrive at the Kingdom until their departure.” Najm continues to deliver industry-leading services for Hajj season as it has previously equipped a fleet of around 70 vehicles and motorcycles to serve the pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa, and the central area in the Great Mosque of Makkah, aiming to reach the accident site in a very short time after receiving the report. Throughout Hajj season, Najm has also allocated two accommodation headquarters for its Hajj task force, two accident reporting centers, and one operations dashboard for guidance and control. The company also deployed its compelling suite of e-services and applications, which include the Accident Reporting App, Reports Receiving system, IVR, WhatsApp, Guidance and Control Dashboard, and Accident Inspection App. It is worth noting that Saudi Arabia received nearly one million pilgrims in the 1443 Hajj season after a two-year interruption due to the pandemic. According to the General Authority for Statistics, 899,353 pilgrims made it to the holy sites this year, including 779,919 pilgrims from outside the Kingdom. ​ 07/28/2022 7:00:00 AM
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards ​ Consistent with its various accomplishments and continuous efforts in promoting the auto insurance sector as per its strategy BASE which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the Contact Center World Awards events which were held in Lisbon, Portugal, from the 6th to the 9th of June 2022. Najm ranked first among the nominees and received 3 gold medals in multiple award categories Best Customer Service, Best Contact Center, and Best Emergency Services Center in Europe, Middle East, and Africa 2022. Such achievements showcase the success of Najm’s strategy and its commitment to providing its customers with quality service that enhances their journey on all levels and offers various economic and social benefits that contribute to the growth of the insurance sector. Commenting on this development, Najm’s VP of Customer Service Naif Al-Deghaither expressed his delight and pride in arriving at this milestone stating that “it reflects the relentless efforts invested in Najm’s strategy to achieve its goals at the local and international levels.” He went on to thank the team members at Najm who have made this possible by ensuring the customer’s satisfaction, indicating that the company is working hard to score 35 on the Net Promoter Score (NPS) by 2025. The VP further touched on the various services launched and managed by Najm, under the supervision of the Saudi Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem that is designed according to world-class standards. One such service is Najm’s No-Claim Discount (NCD) which offers auto insurance customers having zero-claim insurance records and a continuously active insurance policy a specific discount on auto insurance documents. Additionally, the Claim Inquiry service enables them to check and follow up on the status of their claims online via Najm’s digital platforms which also allow them to report accidents and benefit from other numerous services. Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program that is dedicated to ranking contact center services and gauging the customer experience. Welcoming attendees from various countries across the Middle East, Europe, and Africa, this year’s event witnessed intense competitiveness among its nominees and participants who come from diverse backgrounds and industries including banking, telecommunications, insurance, hospitality, transportation, and IT ​ 07/19/2022 7:00:00 AM