| Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector | | 10 | Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector | In
recognition of his outstanding contributions, Najm CEO Dr. Mohammad Al
Suliman was awarded the 2020 Silicon Valley organization (SVUS Awards)
bronze medal for CEO of the Year category in the insurance sector. This
accolade forms one of 11 awards handed by the Silicon Valley
Organization to extraordinary leaders and managers who make remarkable
accomplishments in their fields. It is also awarded to professionals who
develop noteworthy short- and long-term strategies for their companies,
and also recognizes organizations and individuals driving industry
standards forward throughout various sectors. Dr.
Al Suliman received the award during the 8th edition of the SVUS awards
ceremony, where he was honored for his leadership in achieving a
comprehensive strategic transformation and accomplishing a
digitalization rate of 95% across all Najm’s services during the
COVID-19 pandemic. Najm had played a key role
in implementing the Saudi Arabian government’s directives during the
pandemic through adopting the highest precautionary measures aimed at
easing the repercussions of the outbreak. It swiftly augmented its
digital capabilities and offered its services via digital channels by
utilizing an advanced digital infrastructure capable of accommodating
advanced big data systems. Moreover, to maintain social
distancing measures, Najm adopted automation throughout its offerings
and services by implementing remote management under the diligent
supervision of the Saudi Arabian Monetary Authority and the General
Department of Traffic. On this occasion, Dr. Al
Suliman expressed his gratitude for receiving the prize, stating “I am
honored to be selected as the recipient of this prestigious award,
which reiterates the success achieved by our strategy shaped in line
with the Saudi Vision 2030.” He added “This success would not have been
possible without the joint efforts of Najm’s team which responsibly
adopted the highest preventative measures during the novel coronavirus
outbreak, and implemented the necessary measures needed to navigate
through this unprecedented crisis.” This
recognition sheds light on the utmost professionalism and expertise
enjoyed by Dr. Al Suliman, who previously led several development
projects in telecommunications, investment, and finance sectors in the
Kingdom and beyond. He was an active participant in renewing and
developing numerous work strategies, and had held a number of leadership
positions, most notably the Vice President of Corporate Development at
the Saudi Telecom Company, Vice President of Operations and Support
Services at the Arabian Investment Company, Business Development
Director at Jadwa Investment, President of Investment Systems at the
Arab National Bank, and other esteemed positions in Saudi Arabia,
Kuwait, and USA. Dr. Al Suliman holds a PhD in
Strategy and IT Management from Peter Drucker Business School, a
Master’s Degree in Information Systems and Technology from Claremont
Graduate University in the US, and a Bachelor of Science in Management
of Information Systems (MIS) from King Fahd University of Petroleum and
Minerals in the Kingdom of Saudi Arabia. - Ends - | | | | |
| Najm’s accomplishments recognized by an award from “International Business” | | 11 | Najm’s accomplishments recognized by an award from “International Business” | Najm
for insurance services has announced that its Chief Executive Officer
Dr. Mohammad Al Suliman was named Best CEO within the insurance category
for 2020 by International Business magazine. Najm's
recognition came to honor a series of accomplishments it attained
during 2020, thanks to valued contributions around-the-clock by its
entire team, led by Dr. Al Suliman who oversaw a number of operational
transformation and customer service schemes, most notably the automation
of services and their high accessibility via AI technologies pertinent
to the standards listed by International Business magazine. Commenting
on this prestigious acknowledgement, Dr. Al Suliman described it as an
international recognition honoring the diligent efforts contributed by
Najm team, supported by the Saudi Central Bank (SAMA) and in cooperation
with Najm's partners within the insurance sector, most prominently The
General Department of Traffic and insurance companies. He added “This
accolade comes to reiterate our commitment towards achieving the targets
of Vision 2030 aiming to raise the Kingdom's global competitiveness
through progressive and world-class insurance services that enhance the
quality of life in the Kingdom." Moreover, Dr. Al Suliman underscored the significance
of the award which comes at a time of unprecedented challenges imposed
by the novel coronavirus pandemic in 2020, which further acknowledges
Najm's capabilities as a Saudi entity capable of overcoming imposed
hurdles and achieving success. | | | | |
| Najm receives Best Call Center in the Middle East Award | | 16 | Najm receives Best Call Center in the Middle East Award | Najm for Insurance Services has celebrated receiving the ‘Best Call Center in the Middle East Award’ within the emergency category, which was announced during the Middle East Call Center Conference and Exhibition conducted in Dubai on the 16th and 17th of April 2019. Najm was awarded following a close competition among various regional companies from different sectors, which reiterates Najm’s outstanding efforts in providing quality customer services to support its new corporate strategy launched earlier this year. Commenting on this recognition, Najm’s Chief Customer Officer Mr. Sattam Alhozami stated that the award confirms the development and successes accomplished by Najm, in addition to highlighting its continuous commitment towards achieving further growth and excellence. Najm’s new corporate strategy focuses on adopting automation throughout its services to make them more accessible to clients and support the company’s transparency approach in dealing with various entities. Najm had also recently established a 24-hour customer service center managed by a qualified and skilled Saudi team. The center utilizes the latest technologies to receive traffic accident reports, attend to customer inquiries, and direct traffic investigators to accident sites | | | | |
| Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021 | | 17 | Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021 | In a display of its commitment to world-class excellence, Najm for insurance services took part in the third edition of the Insuretek Middle East 2021 conference held on Wednesday June 9, 2021 at the Dusit Thani hotel, in Dubai. Earning one of the Golden Shield Excellence Awards in insurance for 2021, Najm was granted the “Leading Claims Manager of the Year” award. Discussing the company’s strategy and pivotal role in leading the development of insurance services in the Kingdom through a digitally-integrated system, Najm’s CEO Dr. Mohammad AlSuliman delivered a thorough formal presentation under the topic “Tapping Digital Opportunities for a Future-ready Insurance.” He further indicated that “in cooperation with the insurance ecosystem, Najm pursued a new strategy that led the auto insurance sector in the Kingdom to blaze a trail in the industry, ensuring that all stakeholders equally benefit through a neutral and non-discriminatory approach. Being supervised and supported by the Saudi Central Bank (SAMA) and in constant coordination with General Department of Traffic, the strategy entailed integrating automation and AI and adopting big data analysis technologies which boosted the quality of insurance data and its accuracy. Aligning with Saudi Vision 2030, Najm is keeping pace with the Kingdom’s wide-scale digital transformation after launching its strategy BASE which is aimed to enhance the sector’s performance levels and its services. As it rests on two major pillars, BASE covers, first, fixing and building the foundations by improving business performance and, second, growing the core to streamline the customer experience.” With reference to the cutting-edge Telematics technology, Dr. AlSuliman explained how the company will soon acquire such capabilities to exchange, store and process data through Telematics devices in an initiative that will immensely contribute to Najm’s complete digital transformation and automating all its services by relying on big data. As for Najm’s anti-fraud efforts, he pointed out that Najm has made a tremendous contribution to mitigating insurance fraud over the past period and reducing fraud cases significantly, uncovering numerous confirmed cases worth more than SAR 82 million. He then reiterated that “development covered field system services and advanced methods of responding to the customers’ claims. Some of the top solutions provided by the company for this purpose is Najm App that considerably elevated the quality of service for customers, particularly in terms of response time, in addition to the new IVR service which offers advanced call services, and automating more than 95% of the services through the company’s digital platforms, delivering an array of products and services such as forwarding the data of insurance documents to the National Information Center (NIC), providing online discounts based on the customer’s insurance record, and receiving claims digitally. Such developments have coincided with a complete transformation in insurance services, changing the approach of gaining revenues from traffic accidents and their percentages to the extent of traffic and general safety that insurance can uphold. In other words, as the rate of adherence to the insurance document rises, revenues continue to grow and at the same time insurance costs drop overall | | | | |
| Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine | | 19 | Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine | A testament to its pioneering position and outstanding performance in the Saudi insurance sector, Najm for Insurance Services has earned multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021. Outperforming several highly competitive entrants, Najm received the awards from the leading UK-based Global Brands Magazine in recognition of its achievements. Setting an example with its robust corporate social responsibility practice, Najm has avidly and continuously spread the necessary awareness around traffic safety and numerous social issues. Investing in significant CSR programs, it led a number of award-winning Kingdom-wide campaigns in partnership with relevant authorities. As such, Najm’s efforts advocating for a safer society have culminated in achieving the well-earned award of the “Best CSR Insurance Company.” In parallel, Najm’s CEO Dr. Mohammad Al Suliman won the “Excellence in Innovative Operational Implementation” award, standing out with his exemplary leadership and unique vision among highly accomplished CEOs who contested the award. In pursuit of the highest quality service and top performance, Dr. Al Suliman has successfully steered Najm’s strategic plans and operations towards excellence, solidifying its pivotal role in promoting the insurance industry across the Kingdom. Commenting on this hallmark achievement, Najm’s CEO Dr. Mohammad Al Suliman stated, “Achieving this level of success and acclamation is first and foremost owed to the continuous efforts of our staff members who played a key role in streamlining our business operations uninterrupted despite the challenges of the time, in addition to their valuable dedication towards our corporate social responsibility programs.” He further indicated that “in line with its BASE strategy, Najm leads the insurance sector in digital transformation and receives global recognition in the process, for its accomplishments and its impactful contribution to Saudi Vision 2030. Striving to better serve its mission as the epicentre of the motor insurance value chain, Najm lives up to its reputation, achieving globally-recognized CSR performance and technological advancement in organizing and developing the motor insurance industry in the Kingdom.” Notably, Najm has continued to integrate advanced technological solutions into its services, namely the latest IVR and Whatsapp services, aiming to ensure a seamless user experience. Through its commitment to innovation and exceptional service delivery, the company takes its customer experience to the next level and creates a more engaging environment for its customers | | | | |
| Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC | | 20 | Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC | Najm for Insurance Services has been awarded the Tier III Certification of Constructed Facility (TCCF) by Uptime Institute, the leading global source for data centers tier certification. Najm is currently the only company in the insurance field to have such accreditation in the Kingdom of Saudi Arabia and the wider GCC region. The certification was awarded to Najm Main Data Center Riyadh, following a rigorous inspection of the facilities and operations by Uptime Institute experts from the United States and the United Kingdom upon its completion in November 2020. Najm had already earned the Uptime Institute Tier III Certification of Design Documents, a prerequisite for the construction certificate, which ensures the facility is compliant with the high standards of service availability and continuity. Commenting on this accolade, Najm CEO Dr. Mohammad AlSuliman stated that this certification reflects Najm’s continued investment in infrastructure upgrades and its commitment to advance digital readiness, supporting its role as the backbone of the motor insurance sector, in line with the general direction of the Saudi Central Bank (SAMA) and the digital transformation goals of Saudi Vision 2030. On his part, Senior Vice President for Information Technology, Mr. Abdullah Al Khalaf said “Our new certified Data Center will add value to our operations and enhance Najm’s technical resilience, thus increasing the availability of our services to insurance companies and individual users, and enabling us to expand our portfolio with more digital services.” In line with the certification, Najm, the award-winning enterprise for developing the Saudi motor insurance ecosystem, announced that it is applying the latest technologies to enhance and fully automate its services portfolio, and underpin a new era of digital Solutions, taking a fresh approach in visualizing its future operations. | | | | |
| Najm attains series of international awards throughout 2020 | | 21 | Najm attains series of international awards throughout 2020 | In recognition of its diligent efforts in successfully launching and implementing a series of marketing and awareness campaigns, and due to the outstanding automation results it achieved across its services, Najm for Insurance Services was awarded a series of global accolades throughout 2020. Those accolades include the “Best Customer Service Provider for Non-Life Insurance in KSA” award from the International Finance Awards, and the “Best Marketing Campaign for the Insurance sector award” honoring its “Don’t Stop Their Life Campaign”, and the Best Customer Service Non-Life Insurance Company in Saudi Arabia from Cosmopolitan The Daily Business Awards. Najm also won the “Most Innovative Marketing Campaign in Saudi Arabia’s Insurance Sector for its “Amn Taslam” campaign from International Business Magazine Awards, and the Uptime Institute Tier III Design Certificate, which recognizes its infrastructure’s fulfilment of the highest standards and requirements as per best world practices. Such recognitions are testament to Najm’s success following its adoption of world-class standards set by regulators for every global sector, where Najm stood out within customer service and operational service aspects, particularly during the COVID-19 outbreak period. Its excellent performance further instilled Najm’s role in accomplishing the targets of Vision 2030 regarding enhancing the quality of life via improved insurance services, in addition to enhancing the operational and financial performance of the sector to become a key player in boosting the Kingdom’s diversified non-oil economy. At the customer service level, Najm amplified its communications channels to achieve effective communications with its clients throughout the week and around the clock. Najm also provided a plethora of programs and services such as the “NCD” service which offers clients enjoying a claims-free record with discounts up to 60%. On the marketing front, Najm accomplished much of its marketing strategy objectives for the “Don’t Stop Their life” campaign launched by the Saudi Central Bank (SAMA) in liaison with the Najm, the General Department of Traffic, and insurance companies, in aims to raise awareness and educate motorists and vehicle owners on responsible and safe driving, and encourage them to adopt safe driving practices, in addition to measuring the impact of the campaign in creating safe driving habits. Through numerous media channels including audio visual and print outlets, Najm was able to offer a rich and direct educational content that contributed in promoting the importance of insuring vehicles in protecting society and individuals and its effect on insurance prices, as well as connecting it with road safety - all criteria that earned it the Most Innovative Marketing Campaign Award from International Business Magazine. Moreover, Najm bagged the Uptime Institute Tier III Design Certificate thanks to its outstanding achievements on the digitalization front, where it successfully automated 95% of its services, becoming one of the best insurance companies globally in this regard. This success was mostly prominent during the novel coronavirus lockdown period during which Najm offered a range of electronic service via its mobile application, providing clients with easily-accessible digital services that enhanced their experiences, and Najm.net, a central database system for uploading insurance policies issued by insurance companies. Najm also participated in several initiatives such as the two-month insurance policy deadline extension for individuals’ vehicles, and insurance service awareness campaigns implemented in cooperation with insurance companies. Over the coming phase, Najm will work on achieving further traffic safety awareness through supporting several initiatives supported by the Saudi Central Bank (SAMA) in partnership with the General Department of Traffic, which will result in devising extended awareness campaigns that aim to reduce traffic accidents and promote the vitality of insurance, in addition to seeking the highest levels of customer satisfaction on par with the best global standards. | | | | |
| Najm Earns ISO 27001:2013 Certification in Information Security Management | | 22 | Najm Earns ISO 27001:2013 Certification in Information Security Management | Owing to its outstanding commitment and adherence to top information security management standards, Najm for Insurance Services achieves its ISO 270012013 certification from the globally-renowned RICI Company Ltd. Across industries, the International Organization for Standardization (ISO) sets the global standards for the best practices and excellence in business performance for all public, private or independent companies and businesses. For that purpose, numerous institutions that seek to maintain high quality standards and adhere to the relevant regulations and necessary guidelines turn to the independent RICI as it specializes in ISO management training, auditing, inspections, testing and certification. In addition to its robust system securing and protecting its digital infrastructure from any internal and external threats, Najm achieves official certification in a testament to the quality and effectiveness of its information security management. On this occasion, Najm’s CIO Engineer Abdullah bin Abdulrahman AlKhalaf commented, “Through its strategy, Najm has fully committed to enhancing auto insurance services, relying on its upgraded digital infrastructure which is backed up by one the most advanced IT systems to ensure it remains secure at all time. Aligned with the Kingdom aspirations, Najm’s efforts contribute to the goals of Saudi Vision 2030 to achieve digital transformation and expand its knowledge economy. By constantly running engaging workshops, Najm further ensures that its employees are always up to date on all the necessary details in information security and data management. Considering the company’s superior accomplishments in this regard, the ISO certification is well-deserved and culminates a long journey to achieve this level of global excellence.” Eng. AlKhalaf also reiterated that “Najm will continue to monitor and assess all risks involved in information security in line with its strategy to advance its digital infrastructure, maintaining its fair and neutral role that equally benefits all auto insurance stakeholders, and proving the effectiveness of its exemplary business model at the regional and global levels.” Notably, the achievement of the new ISO certification comes to confirm Najm’s steady progress after investing in a series of digital projects and tech-powered initiatives. Recently, Najm received a Tier-3 certification from Uptime Institute, a leading global organization for IT industry-leading standards, becoming the first insurance company in the Kingdom and the GCC countries to achieve this certification. | | | | |
| Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO | | 23 | Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO | The Global Economics magazine has awarded Najm for Insurance Services the Most Innovative Mobile App accolade and named its CEO Dr. Mohammad AlSuliman the Best Emerging CEO in the Insurance Sector. The latest tributes have been added to Najm’s stellar record of global and regional recognition and stand to confirm its pioneering role in ameliorating motor insurance services across the Kingdom of Saudi Arabia. Najm App has been awarded as the Most Innovative Mobile App based on a set of standards that evaluated the creativity and innovation of the concept as well as the design, implementation, and content. Further, the criteria studied the app’s impact on the target and its capacity to facilitate consumers’ access to insurance services. Through its user-friendly interface, Najm App enables customers to enjoy an array of Najm’s main services with utmost convenience and ease, eliminating the need to be physically present at the branch, or long waits for accident surveyors to arrive on site. In parallel, the UK-based publication selected Najm’s CEO for the Best Emerging CEO in the Insurance Sector award following a thorough criteria in view of leadership aptitude, vision, performance and impact on a company-level and an industry-level. The criteria recognized the CEO gravitas and the beacon of excellence components, celebrating the CEO’s seriousness of purpose and leadership effectiveness in fostering a positive and supportive work environment and encouraging employee engagement. The award also weighed external factors with a focus on industry-level achievements and the ability to create customer and shareholder value. Commenting on the accolades, Najm’s CEO Dr. Mohammad AlSuliman stated “These fresh accolades are a true testament to the impact Najm has had on the Saudi insurance industry which also confirms the success of Najm’s strategy (BASE) in offering a winning combination of solutions for all counterparts within the motor insurance ecosystem. Coming from a globally renowned entity as Global Economics Group, these awards will push Najm’s family, staff and leadership, to continue to work towards our ultimate vision of elevating the level of insurance services across the Kingdom through more digitalization.” In parallel, Dr. AlSuliman attributed Najm’s success as a work environment to the Company’s vision that capitalizes on the human element as a basic pillar for successful operations, as well as the proactive contribution of each member of Najm family. Najm’s digitalization plan, outlined throughout its flagship strategy ‘BASE’, ensures the Company’s full commitment to efficiently contribute to Saudi Vision 2030’s digital transformation targets, as well as its economic diversification objectives. Dr. AlSuliman added “Najm strives to be a digital pioneer and key contributor to those goals by adopting automation throughout its operations seeking to enrich insurance services Kingdom-wide.” These new accolades are added to several other awards Najm has earned in recognition of its achievements and distinguished performance over the past few years, including the recent multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021 from the leading UK-based Global Brands Magazine. Throughout 2020, Najm expanded its digital infrastructure promoting its digital readiness, mainly through developing an Uptime Institute-certified Tier 3 Data Centre | | | | |