Banners
E-Services

Our Services

Claims

This service allows submitting claims to the insurance company for settlement in accordance with the terms of the Saudi Central Bank

Read More
Printing forms and receipts

This service allows re-issuance of reports and documents related to accidents and printing them in case of loss or damage

Read More
Objections

You can submit objections and they will be considered impartially and independently, and you can also follow all stages of the submitted objection

Read More
Damage Assessment

This service enables access to estimates and pricing for vehicle damages

Read More
Explore More

 

 

Najm accepts resignation of CEO, appoints Mohammed Al-Shehri as Acting CEO119Najm accepts resignation of CEO, appoints Mohammed Al-Shehri as Acting CEO The Board of Directors of Najm for Insurance Services announced that it has accepted the resignation of Dr. Mohammad AlSuliman from his position as the Company’s CEO. The Board has also appointed Senior Vice President, Commercial Business Mr. Mohammed Yahya Al Shehri, as Acting CEO upon receiving the “no-objection” statement from the Saudi Central Bank (SAMA). Mr. Al Shehri will take on these duties as of January 1, 2023. Mr. Mohammad Al-Shehri has over than 19 years of experience in the fields of insurance, traffic safety, commercial business and corporate strategies. Al-Shehri also holds a Bachelor's degree in International Business Administration and several professional and specialized certificates. The Chairman and members of Najm’s board thanked Dr. AlSuliman for his contributions to the Company and wished Mr. Al-Shehri success with his new duties ​ ​ 01/01/2023 8:00:00 AM
Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium118Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium ​ Najm for Insurance Services has joined the 6th edition of the Saudi Insurance Symposium (SIS) as a strategic sponsor. Under the theme “Growth and Evolution”, the forum was held at the Four Seasons Hotel in Riyadh on September 28-29, bringing together more than 1000 local and global insurance specialists and executives. Hosted by the Insurance Committee under the auspices of the Governor of the Saudi Central Bank, H.E. Dr. Fahad AlMubarak, and the Minister of Finance, H.E. Mr. Mohammed Al Jadaan, in addition to Chairman of the Capital Markets Authority among other officials, the forum discussed the role of the insurance sector within Saudi Arabia's economic development. Speaking during a panel discussion titled “The Role of Service Providers Companies in Insurance Industry Evolution”, Najm for Insurance Services CEO, Dr. Mohammad AlSuliman stated “Najm is effectively contributing to boosting the efficiency of the Saudi insurance sector through our innovative B2B services that have deepened the digital insurance journey, achieving higher operational and financial efficiencies for the sector.” AlSuliman addressed the Red Box Initiative which detects traffic accident hotspots. The initiative is part of Najm’s social responsibility efforts, supporting the Ministerial Committee for Traffic Safety and relevant authorities to efficiently reduce the occurrence of traffic accidents in the Kingdom. SIS is one of the largest forums for insurance companies across the Middle East. Hosted since 2011, the symposium sheds a light on the insurance sector's role in developing the national economy and provides solutions to the most important challenges facing this sector in Saudi Arabia ​ 11/08/2022 8:00:00 AM
Najm rolls out Body Cams for on-site accident surveillance114Najm rolls out Body Cams for on-site accident surveillance Najm for Insurance Services has announced the launch of the Body Cams service in line with its plan to improve the customer experience as outlined in its transformative strategy BASE. The latest rollout confirms Najm’s commitment to scale up its offerings and enhance the reliability of its field operations. Najm is the first insurance services provider to offer this service in Saudi Arabia and the region. The body cam technology is an ideal solution for documenting traffic accidents that enables Liability Determination (LD) specialists to videotape and record the accident investigation process. The service guarantees the validity of the recording as it does not allow for any tampering with the footage, which ultimately enhances the accuracy of the LD process and ensures that the rights of all parties involved are protected. Najm’s VP of Operations, Muhannad Al-Shubaily, said, "Najm is wholly committed to promoting service quality and accuracy, in line with our strategy, BASE, with the ultimate goal of enhancing the role of the insurance sector in protecting the rights of policyholders and insurance companies, and effectively contributing to nationwide digital transformation in line with Saudi Vision 2030. To achieve these goals, Najm deepens the insurance experience and raises insurance awareness while accelerating service automation.” Al-Shubaily explained the mechanism Najm has set for utilizing the body cams devices. “We have allocated a special section for the body cams at Najm centers. A streamlined process has been put in place to ensure that our LD specialists can receive and deliver the camera within a record time to maintain the seamless and uninterrupted functioning of the service.” Najm continues to enhance the efficiency and quality of its services by pursuing digital innovation in its operations and improving service accessibility and inclusion. The service enhancements also focus on achieving the highest level of compatibility and integration amongst relevant authorities, all while ensuring transparency in all Najm operations. ​ ​ 10/06/2022 7:00:00 AM
Najm Marks the 92nd National Day with Thrilling Events and Performances113Najm Marks the 92nd National Day with Thrilling Events and Performances ​ Najm for Insurance Services celebrated the Kingdom’s 92nd National Day at its Headquarters in Riyadh. The annual tradition included awesome employee engagement activities, marking the special occasion. Commemorating the prestigious event, which demonstrates the Kingdom’s outstanding achievements during the past decades, the celebration featured various activities including competitions, musical performances, and art shows that embody the long-standing national heritage and traditions of the ancestors. Najm's eight-story headquarters was brightly lit for the occasion and a variety of performances were held in tribute to this glorious day. Speaking on this auspicious occasion, Najm’s CEO Dr. Mohammed AlSuliman said “We extend our heartiest wishes to the Custodian of the Two Holy Mosques King Salman bin Abdulaziz, His Royal Highness the Crown Prince, and all citizens and residents on this great occasion. In fact, the 92nd National Day celebration is a time to reflect with great pride on the grandeur and wealth of our Kingdom and the bold moves it has taken in overcoming challenges and driving transformation, led by our astute leadership, and this has inspired us to continue striving to contribute effectively to achieving Saudi Vision 2030’s goals.” In parallel, Dr. Mohammed AlSuliman underscored the significance of the National Day, which is a great occasion to recall the glorious history of the homeland and the milestones that have contributed to the founding of the Kingdom of Saudi Arabia. He also added that such an initiative resonates with Najm’s social responsibility contributions. Emphasizing Najm’s commitment to improving the quality of life, Dr. AlSuliman underscored the role that citizens and residents play in enhancing road safety across the Kingdom’s streets. He also highlighted the efforts of Najm’s 24/7 field personnel and the teams at the Guidance and Control Center and Manafith for their instrumental contributions in delivering efficient services to motorists and road users across the Kingdom ​ 09/25/2022 7:00:00 AM
Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj Season ​ Najm for Insurance Services is pleased to announce the successful conclusion of its field operations for this year's Hajj season, in collaboration with the General Department of Traffic and the Special Forces for Road Safety. The company has achieved a 17-minute average response time for all traffic accidents around the clock, thereby ensuring the highest levels of traffic safety for nearly one million pilgrims. Commenting on this remarkable milestone, Najm CEO Dr. Mohammad AlSuliman stated “We are grateful for the successful conclusion of Hajj season which features our company’s cutting-edge IT capabilities and expertise. In fact, today’s announcement was the result of the outstanding efforts of our teams who completed their field duty in serving the pilgrims with great professionalism, in collaboration with the concerned official authorities. Our team of administrative and field personnel in the accidents division in the holy sites and ports have demonstrated unwavering efforts and effectively contributed to serving pilgrims from the moment they arrive at the Kingdom until their departure.” Najm continues to deliver industry-leading services for Hajj season as it has previously equipped a fleet of around 70 vehicles and motorcycles to serve the pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa, and the central area in the Great Mosque of Makkah, aiming to reach the accident site in a very short time after receiving the report. Throughout Hajj season, Najm has also allocated two accommodation headquarters for its Hajj task force, two accident reporting centers, and one operations dashboard for guidance and control. The company also deployed its compelling suite of e-services and applications, which include the Accident Reporting App, Reports Receiving system, IVR, WhatsApp, Guidance and Control Dashboard, and Accident Inspection App. It is worth noting that Saudi Arabia received nearly one million pilgrims in the 1443 Hajj season after a two-year interruption due to the pandemic. According to the General Authority for Statistics, 899,353 pilgrims made it to the holy sites this year, including 779,919 pilgrims from outside the Kingdom. ​ 07/28/2022 7:00:00 AM
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards ​ Consistent with its various accomplishments and continuous efforts in promoting the auto insurance sector as per its strategy BASE which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the Contact Center World Awards events which were held in Lisbon, Portugal, from the 6th to the 9th of June 2022. Najm ranked first among the nominees and received 3 gold medals in multiple award categories Best Customer Service, Best Contact Center, and Best Emergency Services Center in Europe, Middle East, and Africa 2022. Such achievements showcase the success of Najm’s strategy and its commitment to providing its customers with quality service that enhances their journey on all levels and offers various economic and social benefits that contribute to the growth of the insurance sector. Commenting on this development, Najm’s VP of Customer Service Naif Al-Deghaither expressed his delight and pride in arriving at this milestone stating that “it reflects the relentless efforts invested in Najm’s strategy to achieve its goals at the local and international levels.” He went on to thank the team members at Najm who have made this possible by ensuring the customer’s satisfaction, indicating that the company is working hard to score 35 on the Net Promoter Score (NPS) by 2025. The VP further touched on the various services launched and managed by Najm, under the supervision of the Saudi Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem that is designed according to world-class standards. One such service is Najm’s No-Claim Discount (NCD) which offers auto insurance customers having zero-claim insurance records and a continuously active insurance policy a specific discount on auto insurance documents. Additionally, the Claim Inquiry service enables them to check and follow up on the status of their claims online via Najm’s digital platforms which also allow them to report accidents and benefit from other numerous services. Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program that is dedicated to ranking contact center services and gauging the customer experience. Welcoming attendees from various countries across the Middle East, Europe, and Africa, this year’s event witnessed intense competitiveness among its nominees and participants who come from diverse backgrounds and industries including banking, telecommunications, insurance, hospitality, transportation, and IT ​ 07/19/2022 7:00:00 AM

Archive
Twitter

Najm tweets

NajmApp

Now you can try Najm New App

Download Najm app on smart devices For faster electronic procedures

 

 

Najm accepts resignation of CEO, appoints Mohammed Al-Shehri as Acting CEO119Najm accepts resignation of CEO, appoints Mohammed Al-Shehri as Acting CEOAl-Shehri -CEO
Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium118Najm ‘Strategic Sponsor’ of 6th Saudi Insurance SymposiumInsurance _seminar 2
Najm rolls out Body Cams for on-site accident surveillance114Najm rolls out Body Cams for on-site accident surveillanceBody- Cams
Najm Marks the 92nd National Day with Thrilling Events and Performances113Najm Marks the 92nd National Day with Thrilling Events and PerformancesNational-Day
Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj SeasonHajj- Season
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World AwardsContact- Awards
Najm ready to support pilgrims on the road during Hajj season 1443 H107Najm ready to support pilgrims on the road during Hajj season 1443 HHajj -1443
Najm Boosts Social Engagement in Celebrating Father’s Day106Najm Boosts Social Engagement in Celebrating Father’s DayFather’s _Day
Najm for Insurance Services launches “Eid with Neighbors”105Najm for Insurance Services launches “Eid with Neighbors”Eid _with_ Neighbors
Najm Holding the First Edition of its Football Tournament104Najm Holding the First Edition of its Football TournamentNajm-Football
Najm Carries On with its CSR Program “Najm Al Khair”, Launches Several Initiatives in Ramadan101Najm Carries On with its CSR Program “Najm Al Khair”, Launches Several Initiatives in RamadanSafe- Road
As Part of Najm Al Kheer Program, Najm for Insurance Services Unveils Ramadan Gift Basket Initiative102As Part of Najm Al Kheer Program, Najm for Insurance Services Unveils Ramadan Gift Basket Initiative Ramadan -Gift -Basket
Najm achieves the Best Place to Work certification for 2022103Najm achieves the Best Place to Work certification for 2022 Best -Place- to- Work
Najm Takes Center Stage Honoring the Winners of the One Million Steps Challenge100Najm Takes Center Stage Honoring the Winners of the One Million Steps ChallengeMillion -Steps
A delegation from Naif Arab University for Security Sciences visits Najm 99A delegation from Naif Arab University for Security Sciences visits Najm Naif -University
Najm Builds an Ideal Workplace through its Digital Academy Platform98Najm Builds an Ideal Workplace through its Digital Academy PlatformNajm-Academy
Najm launches ‘Insure and rest assured’ to enhance insurance culture97Najm launches ‘Insure and rest assured’ to enhance insurance cultureInsure_and-rest-assured
Najm and Mobily Ink MoU in Support of the Kingdom’s Digital Transformation Efforts96Najm and Mobily Ink MoU in Support of the Kingdom’s Digital Transformation EffortsNajm_ and _Mobily
Najm Participates in Saudi International Motor Festival as Official Insurance Sponsor95Najm Participates in Saudi International Motor Festival as Official Insurance Sponsor AutoVille
Najm launches awareness campaign targeting its staff and neighbors94Najm launches awareness campaign targeting its staff and neighborsRoad _Safety
Najm organizes breast cancer awareness and free testing campaign93Najm organizes breast cancer awareness and free testing campaignbreast-cancer
Najm upgrades its skills to detect insurance fraud80Najm upgrades its skills to detect insurance fraudsas-milano
Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO92Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEONajm -App
Najm Advocates Public Safety Having Vaccinated All Its Employees90Najm Advocates Public Safety Having Vaccinated All Its Employees Najm_fortified
Najm Earns ISO 27001:2013 Certification in Information Security Management89Najm Earns ISO 27001:2013 Certification in Information Security ManagementISO
Najm readies its participation in the Umrah season88Najm readies its participation in the Umrah seasonUmrah
Najm declares readiness to launch field operations for Hajj season 1442 H87Najm declares readiness to launch field operations for Hajj season 1442 H Alhj-1442
Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”46Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”Najm Al Kheerhttps://spassetspre.najm.sa/NewsAssets/Najm%20Al%20Kheer/najm%20elkheer.vedio?d=wbc288739980444fb8846c5c0e573d59a
Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine85Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands MagazineGlobally
Najm launches WhatsApp for streamlined customer service83Najm launches WhatsApp for streamlined customer servicewatsapp-najm
Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC84Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCCTier- III
Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 202148Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021Insuretek
Najm steers ‘Manafeth’ foreign vehicle insurance portfolio82Najm steers ‘Manafeth’ foreign vehicle insurance portfolioManafeth’
Najm inaugurates its new world-class data center34Najm inaugurates its new world-class data centerProd_New_DC
Najm to gradually resume operations at all branches57Najm to gradually resume operations at all branchesresume- operations
Najm commends initiative by insurance companies to extend individual vehicle insurance policies56Najm commends initiative by insurance companies to extend individual vehicle insurance policiesextend-insurance
Najm records a 59% drop in traffic accidents in March 202051Najm records a 59% drop in traffic accidents in March 2020Najm records
Najm donates two million riyals in support of COVID-19 relief efforts81Najm donates two million riyals in support of COVID-19 relief effortstwo- million- riyals
TAQEEM and Najm launch the first phase of the minor damages electronic assessment system52TAQEEM and Najm launch the first phase of the minor damages electronic assessment systemTAQEEM &Najm
Najm adopts preventative measures against the novel coronavirus50Najm adopts preventative measures against the novel coronaviruscoronavirus
Najm’s CEO participates as guest speaker at IBIS 202049Najm’s CEO participates as guest speaker at IBIS 2020IBIS2020
Najm participates in the 5th International Traffic Safety Forum and Exhibition37 Najm participates in the 5th International Traffic Safety Forum and ExhibitionProd_Traffic_Safety_Forum
Najm participates in Saudi Arabia World Trade Forum47Najm participates in Saudi Arabia World Trade ForumWorld- Trade- Forum
Najm launches its 40th branch in Ar-Rass Governorate45Najm launches its 40th branch in Ar-Rass Governorate Ar_Rass
Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meeting77Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meetingNajm- and- Bahrain- Insurance
Najm signs Cooperation Agreement with UAE’s Saaed39Najm signs Cooperation Agreement with UAE’s SaaedProd_Saeed_UAE
Najm participates in the Global Insurance Fraud Summit in Barcelona79Najm participates in the Global Insurance Fraud Summit in BarcelonaBarcelona
Najm participates in Riyadh Season & Diriyah Season events76Najm participates in Riyadh Season & Diriyah Season eventsRiyadh- Season
Najm upgrades its skills to detect insurance fraud75Najm upgrades its skills to detect insurance fraudsas-najm
Najm launches awareness initiatives on Twitter in cooperation with insurance companies71Najm launches awareness initiatives on Twitter in cooperation with insurance companiesNajm -Initiatives

 

 
E-Services

najm Tips and Advice

Post-accident procedures

This service allows re-issuance of reports and documents related to accidents

Advice about car accidents

This service allows re-issuance of reports and documents related to accidents

Accident Reporting Procedures

This service allows re-issuance of reports and documents related to accidents

FAQ

This service allows re-issuance of reports and documents related to accidents

Complaints & Suggestions & Reporting Violations




Name
ID Type
ID Number
Email Address
Phone Number
Message
Code
Send
Ath Thumamah Road, As Sahafah, 3244, Riyadh 13315