| Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards | | 25 | Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards | Consistent with its various accomplishments and continuous efforts in promoting the auto insurance sector as per its strategy BASE which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the Contact Center World Awards events which were held in Lisbon, Portugal, from the 6th to the 9th of June 2022. Najm ranked first among the nominees and received 3 gold medals in multiple award categories Best Customer Service, Best Contact Center, and Best Emergency Services Center in Europe, Middle East, and Africa 2022. Such achievements showcase the success of Najm’s strategy and its commitment to providing its customers with quality service that enhances their journey on all levels and offers various economic and social benefits that contribute to the growth of the insurance sector. Commenting on this development, Najm’s VP of Customer Service Naif Al-Deghaither expressed his delight and pride in arriving at this milestone stating that “it reflects the relentless efforts invested in Najm’s strategy to achieve its goals at the local and international levels.” He went on to thank the team members at Najm who have made this possible by ensuring the customer’s satisfaction, indicating that the company is working hard to score 35 on the Net Promoter Score (NPS) by 2025. The VP further touched on the various services launched and managed by Najm, under the supervision of the Saudi Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem that is designed according to world-class standards. One such service is Najm’s No-Claim Discount (NCD) which offers auto insurance customers having zero-claim insurance records and a continuously active insurance policy a specific discount on auto insurance documents. Additionally, the Claim Inquiry service enables them to check and follow up on the status of their claims online via Najm’s digital platforms which also allow them to report accidents and benefit from other numerous services. Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program that is dedicated to ranking contact center services and gauging the customer experience. Welcoming attendees from various countries across the Middle East, Europe, and Africa, this year’s event witnessed intense competitiveness among its nominees and participants who come from diverse backgrounds and industries including banking, telecommunications, insurance, hospitality, transportation, and IT. | 07/19/2022 7:00:00 AM | | | |
| Najm achieves the Best Place to Work certification for 2022 | | 24 | Najm achieves the Best Place to Work certification for 2022 | Najm for Insurance Services, the backbone of the insurance industry, has recently received “The Best Places to Work” certification for 2022 from the Best Places to Work program which offers certifications to the leading workplaces across several countries worldwide. This prestigious certificate acknowledges Najm’s commitment to fostering a collaborative work environment and implementing the standards of a corporate culture based on mutual respect and pride amongst its employees. According to the company’s results, 96% of the employees said Najm is a great place to work. Najm received the highest score on the HR practices assessment which reflects the company’s core focus on its employees as an integral component of its organizational strength. This certification is awarded to companies that deliver exceptional working conditions and professional experiences. Considered as the platinum standard for defining great workplaces, “The Best Place to Work” certification follows a thorough and independent analysis revolving around eight workplace factors that provide employers with an opportunity to assess their human resource activities and learn how to better engage with their employees. Commenting on this achievement, Dr. Mohammad AlSuliman CEO of Najm stated, “Transforming our internal work environment has always been a top priority for Najm and this ethos is built into our strategy, BASE, to create a performance-driven culture and ensure the best practices that meet the aspirations and serve the professional growth of our employees. We are extremely proud to receive this certification from the Best Places to Work, as it confirms Najm as an attractive work environment that contributes to the national capacity building goals, in line with Saudi Vision 2030’s Human Capability Development Program (HCDP), and that will ultimately have a positive impact on the industry and customers alike. This supports our work through enhancing operational efficiency and upgrading insurance services while promoting our efforts to raise awareness and encourage traffic safety. I am grateful for this testament of the great efforts of our employees and especially thankful for the dedication displayed by our Organizational Development Team for their contribution to this major achievement.” Committed to Saudi Vision 2030’s goals of enhancing the Kingdom’s global competitiveness and contributing to a better quality of life through the provision of modern insurance services, Najm pursues partnerships with programs such as the “Best Places to Work” initiatives to continuously elevate its HR best practices, keeping pace with the latest tools and expertise to consistently deliver effective and sustainable organizational change. | 03/28/2022 7:00:00 AM | | | |
| Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO | | 23 | Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO | The Global Economics magazine has awarded Najm for Insurance Services the Most Innovative Mobile App accolade and named its CEO Dr. Mohammad AlSuliman the Best Emerging CEO in the Insurance Sector. The latest tributes have been added to Najm’s stellar record of global and regional recognition and stand to confirm its pioneering role in ameliorating motor insurance services across the Kingdom of Saudi Arabia. Najm App has been awarded as the Most Innovative Mobile App based on a set of standards that evaluated the creativity and innovation of the concept as well as the design, implementation, and content. Further, the criteria studied the app’s impact on the target and its capacity to facilitate consumers’ access to insurance services. Through its user-friendly interface, Najm App enables customers to enjoy an array of Najm’s main services with utmost convenience and ease, eliminating the need to be physically present at the branch, or long waits for accident surveyors to arrive on site. In parallel, the UK-based publication selected Najm’s CEO for the Best Emerging CEO in the Insurance Sector award following a thorough criteria in view of leadership aptitude, vision, performance and impact on a company-level and an industry-level. The criteria recognized the CEO gravitas and the beacon of excellence components, celebrating the CEO’s seriousness of purpose and leadership effectiveness in fostering a positive and supportive work environment and encouraging employee engagement. The award also weighed external factors with a focus on industry-level achievements and the ability to create customer and shareholder value. Commenting on the accolades, Najm’s CEO Dr. Mohammad AlSuliman stated “These fresh accolades are a true testament to the impact Najm has had on the Saudi insurance industry which also confirms the success of Najm’s strategy (BASE) in offering a winning combination of solutions for all counterparts within the motor insurance ecosystem. Coming from a globally renowned entity as Global Economics Group, these awards will push Najm’s family, staff and leadership, to continue to work towards our ultimate vision of elevating the level of insurance services across the Kingdom through more digitalization.” In parallel, Dr. AlSuliman attributed Najm’s success as a work environment to the Company’s vision that capitalizes on the human element as a basic pillar for successful operations, as well as the proactive contribution of each member of Najm family. Najm’s digitalization plan, outlined throughout its flagship strategy ‘BASE’, ensures the Company’s full commitment to efficiently contribute to Saudi Vision 2030’s digital transformation targets, as well as its economic diversification objectives. Dr. AlSuliman added “Najm strives to be a digital pioneer and key contributor to those goals by adopting automation throughout its operations seeking to enrich insurance services Kingdom-wide.” These new accolades are added to several other awards Najm has earned in recognition of its achievements and distinguished performance over the past few years, including the recent multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021 from the leading UK-based Global Brands Magazine. Throughout 2020, Najm expanded its digital infrastructure promoting its digital readiness, mainly through developing an Uptime Institute-certified Tier 3 Data Centre | 10/04/2021 7:00:00 AM | | | |
| Najm Earns ISO 27001:2013 Certification in Information Security Management | | 22 | Najm Earns ISO 27001:2013 Certification in Information Security Management | Owing to its outstanding commitment and adherence to top information security management standards, Najm for Insurance Services achieves its ISO 270012013 certification from the globally-renowned RICI Company Ltd. Across industries, the International Organization for Standardization (ISO) sets the global standards for the best practices and excellence in business performance for all public, private or independent companies and businesses. For that purpose, numerous institutions that seek to maintain high quality standards and adhere to the relevant regulations and necessary guidelines turn to the independent RICI as it specializes in ISO management training, auditing, inspections, testing and certification. In addition to its robust system securing and protecting its digital infrastructure from any internal and external threats, Najm achieves official certification in a testament to the quality and effectiveness of its information security management. On this occasion, Najm’s CIO Engineer Abdullah bin Abdulrahman AlKhalaf commented, “Through its strategy, Najm has fully committed to enhancing auto insurance services, relying on its upgraded digital infrastructure which is backed up by one the most advanced IT systems to ensure it remains secure at all time. Aligned with the Kingdom aspirations, Najm’s efforts contribute to the goals of Saudi Vision 2030 to achieve digital transformation and expand its knowledge economy. By constantly running engaging workshops, Najm further ensures that its employees are always up to date on all the necessary details in information security and data management. Considering the company’s superior accomplishments in this regard, the ISO certification is well-deserved and culminates a long journey to achieve this level of global excellence.” Eng. AlKhalaf also reiterated that “Najm will continue to monitor and assess all risks involved in information security in line with its strategy to advance its digital infrastructure, maintaining its fair and neutral role that equally benefits all auto insurance stakeholders, and proving the effectiveness of its exemplary business model at the regional and global levels.” Notably, the achievement of the new ISO certification comes to confirm Najm’s steady progress after investing in a series of digital projects and tech-powered initiatives. Recently, Najm received a Tier-3 certification from Uptime Institute, a leading global organization for IT industry-leading standards, becoming the first insurance company in the Kingdom and the GCC countries to achieve this certification. | 08/22/2021 7:00:00 AM | | | |