Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium118Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium ​ Najm for Insurance Services has joined the 6th edition of the Saudi Insurance Symposium (SIS) as a strategic sponsor. Under the theme “Growth and Evolution”, the forum was held at the Four Seasons Hotel in Riyadh on September 28-29, bringing together more than 1000 local and global insurance specialists and executives. Hosted by the Insurance Committee under the auspices of the Governor of the Saudi Central Bank, H.E. Dr. Fahad AlMubarak, and the Minister of Finance, H.E. Mr. Mohammed Al Jadaan, in addition to Chairman of the Capital Markets Authority among other officials, the forum discussed the role of the insurance sector within Saudi Arabia's economic development. Speaking during a panel discussion titled “The Role of Service Providers Companies in Insurance Industry Evolution”, Najm for Insurance Services CEO, Dr. Mohammad AlSuliman stated “Najm is effectively contributing to boosting the efficiency of the Saudi insurance sector through our innovative B2B services that have deepened the digital insurance journey, achieving higher operational and financial efficiencies for the sector.” AlSuliman addressed the Red Box Initiative which detects traffic accident hotspots. The initiative is part of Najm’s social responsibility efforts, supporting the Ministerial Committee for Traffic Safety and relevant authorities to efficiently reduce the occurrence of traffic accidents in the Kingdom. SIS is one of the largest forums for insurance companies across the Middle East. Hosted since 2011, the symposium sheds a light on the insurance sector's role in developing the national economy and provides solutions to the most important challenges facing this sector in Saudi Arabia ​ 11/08/2022 8:00:00 AM
Najm rolls out Body Cams for on-site accident surveillance114Najm rolls out Body Cams for on-site accident surveillance Najm for Insurance Services has announced the launch of the Body Cams service in line with its plan to improve the customer experience as outlined in its transformative strategy BASE. The latest rollout confirms Najm’s commitment to scale up its offerings and enhance the reliability of its field operations. Najm is the first insurance services provider to offer this service in Saudi Arabia and the region. The body cam technology is an ideal solution for documenting traffic accidents that enables Liability Determination (LD) specialists to videotape and record the accident investigation process. The service guarantees the validity of the recording as it does not allow for any tampering with the footage, which ultimately enhances the accuracy of the LD process and ensures that the rights of all parties involved are protected. Najm’s VP of Operations, Muhannad Al-Shubaily, said, "Najm is wholly committed to promoting service quality and accuracy, in line with our strategy, BASE, with the ultimate goal of enhancing the role of the insurance sector in protecting the rights of policyholders and insurance companies, and effectively contributing to nationwide digital transformation in line with Saudi Vision 2030. To achieve these goals, Najm deepens the insurance experience and raises insurance awareness while accelerating service automation.” Al-Shubaily explained the mechanism Najm has set for utilizing the body cams devices. “We have allocated a special section for the body cams at Najm centers. A streamlined process has been put in place to ensure that our LD specialists can receive and deliver the camera within a record time to maintain the seamless and uninterrupted functioning of the service.” Najm continues to enhance the efficiency and quality of its services by pursuing digital innovation in its operations and improving service accessibility and inclusion. The service enhancements also focus on achieving the highest level of compatibility and integration amongst relevant authorities, all while ensuring transparency in all Najm operations. ​ ​ 10/06/2022 7:00:00 AM
Najm Marks the 92nd National Day with Thrilling Events and Performances113Najm Marks the 92nd National Day with Thrilling Events and Performances ​ Najm for Insurance Services celebrated the Kingdom’s 92nd National Day at its Headquarters in Riyadh. The annual tradition included awesome employee engagement activities, marking the special occasion. Commemorating the prestigious event, which demonstrates the Kingdom’s outstanding achievements during the past decades, the celebration featured various activities including competitions, musical performances, and art shows that embody the long-standing national heritage and traditions of the ancestors. Najm's eight-story headquarters was brightly lit for the occasion and a variety of performances were held in tribute to this glorious day. Speaking on this auspicious occasion, Najm’s CEO Dr. Mohammed AlSuliman said “We extend our heartiest wishes to the Custodian of the Two Holy Mosques King Salman bin Abdulaziz, His Royal Highness the Crown Prince, and all citizens and residents on this great occasion. In fact, the 92nd National Day celebration is a time to reflect with great pride on the grandeur and wealth of our Kingdom and the bold moves it has taken in overcoming challenges and driving transformation, led by our astute leadership, and this has inspired us to continue striving to contribute effectively to achieving Saudi Vision 2030’s goals.” In parallel, Dr. Mohammed AlSuliman underscored the significance of the National Day, which is a great occasion to recall the glorious history of the homeland and the milestones that have contributed to the founding of the Kingdom of Saudi Arabia. He also added that such an initiative resonates with Najm’s social responsibility contributions. Emphasizing Najm’s commitment to improving the quality of life, Dr. AlSuliman underscored the role that citizens and residents play in enhancing road safety across the Kingdom’s streets. He also highlighted the efforts of Najm’s 24/7 field personnel and the teams at the Guidance and Control Center and Manafith for their instrumental contributions in delivering efficient services to motorists and road users across the Kingdom ​ 09/25/2022 7:00:00 AM
Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj Season ​ Najm for Insurance Services is pleased to announce the successful conclusion of its field operations for this year's Hajj season, in collaboration with the General Department of Traffic and the Special Forces for Road Safety. The company has achieved a 17-minute average response time for all traffic accidents around the clock, thereby ensuring the highest levels of traffic safety for nearly one million pilgrims. Commenting on this remarkable milestone, Najm CEO Dr. Mohammad AlSuliman stated “We are grateful for the successful conclusion of Hajj season which features our company’s cutting-edge IT capabilities and expertise. In fact, today’s announcement was the result of the outstanding efforts of our teams who completed their field duty in serving the pilgrims with great professionalism, in collaboration with the concerned official authorities. Our team of administrative and field personnel in the accidents division in the holy sites and ports have demonstrated unwavering efforts and effectively contributed to serving pilgrims from the moment they arrive at the Kingdom until their departure.” Najm continues to deliver industry-leading services for Hajj season as it has previously equipped a fleet of around 70 vehicles and motorcycles to serve the pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa, and the central area in the Great Mosque of Makkah, aiming to reach the accident site in a very short time after receiving the report. Throughout Hajj season, Najm has also allocated two accommodation headquarters for its Hajj task force, two accident reporting centers, and one operations dashboard for guidance and control. The company also deployed its compelling suite of e-services and applications, which include the Accident Reporting App, Reports Receiving system, IVR, WhatsApp, Guidance and Control Dashboard, and Accident Inspection App. It is worth noting that Saudi Arabia received nearly one million pilgrims in the 1443 Hajj season after a two-year interruption due to the pandemic. According to the General Authority for Statistics, 899,353 pilgrims made it to the holy sites this year, including 779,919 pilgrims from outside the Kingdom. ​ 07/28/2022 7:00:00 AM
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards ​ Consistent with its various accomplishments and continuous efforts in promoting the auto insurance sector as per its strategy BASE which aligns with the goals of Saudi Vision 2030, Najm for Insurance Services has won several prestigious titles and awards at the Contact Center World Awards events which were held in Lisbon, Portugal, from the 6th to the 9th of June 2022. Najm ranked first among the nominees and received 3 gold medals in multiple award categories Best Customer Service, Best Contact Center, and Best Emergency Services Center in Europe, Middle East, and Africa 2022. Such achievements showcase the success of Najm’s strategy and its commitment to providing its customers with quality service that enhances their journey on all levels and offers various economic and social benefits that contribute to the growth of the insurance sector. Commenting on this development, Najm’s VP of Customer Service Naif Al-Deghaither expressed his delight and pride in arriving at this milestone stating that “it reflects the relentless efforts invested in Najm’s strategy to achieve its goals at the local and international levels.” He went on to thank the team members at Najm who have made this possible by ensuring the customer’s satisfaction, indicating that the company is working hard to score 35 on the Net Promoter Score (NPS) by 2025. The VP further touched on the various services launched and managed by Najm, under the supervision of the Saudi Central Bank (SAMA), to support its customers by relying on a highly integrated digital ecosystem that is designed according to world-class standards. One such service is Najm’s No-Claim Discount (NCD) which offers auto insurance customers having zero-claim insurance records and a continuously active insurance policy a specific discount on auto insurance documents. Additionally, the Claim Inquiry service enables them to check and follow up on the status of their claims online via Najm’s digital platforms which also allow them to report accidents and benefit from other numerous services. Organized by ContactCenterWorld, the Contact Center World Awards is a competitive global awards program that is dedicated to ranking contact center services and gauging the customer experience. Welcoming attendees from various countries across the Middle East, Europe, and Africa, this year’s event witnessed intense competitiveness among its nominees and participants who come from diverse backgrounds and industries including banking, telecommunications, insurance, hospitality, transportation, and IT ​ 07/19/2022 7:00:00 AM
Najm ready to support pilgrims on the road during Hajj season 1443 H107Najm ready to support pilgrims on the road during Hajj season 1443 H ​ readiness for the onset of the Hajj season of 1443 AH where it will offer its services to enhance traffic safety and ensure pilgrims a smooth experience on the Kingdom’s roads. This comes within Najm’s plan to facilitate the Hajj journey for pilgrims from the moment they arrive at the Kingdom's various ports and during their transportation to and from the holy sites. Najm CEO Dr. Mohammad AlSuliman stated “We have completed all preparations needed for our 24/7 field operations throughout the Hajj season. A team of around 500 administrative and field personnel in the accidents division will be ready to serve pilgrims on roads upon their arrival at the Kingdom’s airports, 12 of its land ports and 3 of its sea ports, and up until their arrival at the six Miqats. Our team will also serve pilgrims throughout their journey along the Al-Haramain road to Jeddah, Madina, Makkah, and the holy sites.” Najm has equipped a fleet of 70 vehicles and motorcycles to serve pilgrims in the holy sites in the areas of Mina, Muzdalifah, Arafa and the central area in the Great Mosque of Makkah. Najm has also enhanced its capabilities with a network of digital systems that enhance its operational efficiency and improve the response time in case of traffic emergencies. AlSuliman indicated that Najm has allocated two accommodation headquarters for its Hajj task force, in addition to two accident reporting centers, and one operational dashboard for guidance and control. Najm will be handling accidents in Mina, Arafa, Muzdalifah, in addition to the surrounding vicinities of Al-Aziziyah, Ash Shara’i, Al Shesha, Al Rawda, Al Rashidiya, Al Mughamis, Al Mu’aisem, Al Aseelah, Al Khadra, and Ja’arana. Najm has also dedicated a set of applications and digital systems for pilgrims, including Accident Reporting App, Reports Receiving system, IVR system, WhatsApp, Control and Guidance system, Accident Management App, and the Driver ID Verification devices ​ 06/29/2022 7:00:00 AM

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Najm ‘Strategic Sponsor’ of 6th Saudi Insurance Symposium118Najm ‘Strategic Sponsor’ of 6th Saudi Insurance SymposiumInsurance _seminar 2
Najm rolls out Body Cams for on-site accident surveillance114Najm rolls out Body Cams for on-site accident surveillanceBody- Cams
Najm Marks the 92nd National Day with Thrilling Events and Performances113Najm Marks the 92nd National Day with Thrilling Events and PerformancesNational-Day
Najm Charts Another Success Story at 1443 Hajj Season111Najm Charts Another Success Story at 1443 Hajj SeasonHajj- Season
Najm Achieves First Place and 3 Gold Medals at the Contact Center World Awards108Najm Achieves First Place and 3 Gold Medals at the Contact Center World AwardsContact- Awards
Najm ready to support pilgrims on the road during Hajj season 1443 H107Najm ready to support pilgrims on the road during Hajj season 1443 HHajj -1443
Najm Boosts Social Engagement in Celebrating Father’s Day106Najm Boosts Social Engagement in Celebrating Father’s DayFather’s _Day
Najm for Insurance Services launches “Eid with Neighbors”105Najm for Insurance Services launches “Eid with Neighbors”Eid _with_ Neighbors
Najm Holding the First Edition of its Football Tournament104Najm Holding the First Edition of its Football TournamentNajm-Football
Najm Carries On with its CSR Program “Najm Al Khair”, Launches Several Initiatives in Ramadan101Najm Carries On with its CSR Program “Najm Al Khair”, Launches Several Initiatives in RamadanSafe- Road
As Part of Najm Al Kheer Program, Najm for Insurance Services Unveils Ramadan Gift Basket Initiative102As Part of Najm Al Kheer Program, Najm for Insurance Services Unveils Ramadan Gift Basket Initiative Ramadan -Gift -Basket
Najm achieves the Best Place to Work certification for 2022103Najm achieves the Best Place to Work certification for 2022 Best -Place- to- Work
Najm Takes Center Stage Honoring the Winners of the One Million Steps Challenge100Najm Takes Center Stage Honoring the Winners of the One Million Steps ChallengeMillion -Steps
A delegation from Naif Arab University for Security Sciences visits Najm 99A delegation from Naif Arab University for Security Sciences visits Najm Naif -University
Najm Builds an Ideal Workplace through its Digital Academy Platform98Najm Builds an Ideal Workplace through its Digital Academy PlatformNajm-Academy
Najm launches ‘Insure and rest assured’ to enhance insurance culture97Najm launches ‘Insure and rest assured’ to enhance insurance cultureInsure_and-rest-assured
Najm and Mobily Ink MoU in Support of the Kingdom’s Digital Transformation Efforts96Najm and Mobily Ink MoU in Support of the Kingdom’s Digital Transformation EffortsNajm_ and _Mobily
Najm Participates in Saudi International Motor Festival as Official Insurance Sponsor95Najm Participates in Saudi International Motor Festival as Official Insurance Sponsor AutoVille
Najm launches awareness campaign targeting its staff and neighbors94Najm launches awareness campaign targeting its staff and neighborsRoad _Safety
Najm organizes breast cancer awareness and free testing campaign93Najm organizes breast cancer awareness and free testing campaignbreast-cancer
Najm upgrades its skills to detect insurance fraud80Najm upgrades its skills to detect insurance fraudsas-milano
Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO92Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEONajm -App
Najm Advocates Public Safety Having Vaccinated All Its Employees90Najm Advocates Public Safety Having Vaccinated All Its Employees Najm_fortified
Najm Earns ISO 27001:2013 Certification in Information Security Management89Najm Earns ISO 27001:2013 Certification in Information Security ManagementISO
Najm readies its participation in the Umrah season88Najm readies its participation in the Umrah seasonUmrah
Najm declares readiness to launch field operations for Hajj season 1442 H87Najm declares readiness to launch field operations for Hajj season 1442 H Alhj-1442
Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”46Najm Racks Up Another Successful Social Initiative under its Program “Najm Al Kheer”Najm Al Kheerhttps://spassetspre.najm.sa/NewsAssets/Najm%20Al%20Kheer/najm%20elkheer.vedio?d=wbc288739980444fb8846c5c0e573d59a
Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine85Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands MagazineGlobally
Najm launches WhatsApp for streamlined customer service83Najm launches WhatsApp for streamlined customer servicewatsapp-najm
Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC84Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCCTier- III
Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 202148Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021Insuretek
Najm steers ‘Manafeth’ foreign vehicle insurance portfolio82Najm steers ‘Manafeth’ foreign vehicle insurance portfolioManafeth’
Najm inaugurates its new world-class data center34Najm inaugurates its new world-class data centerProd_New_DC
Najm to gradually resume operations at all branches57Najm to gradually resume operations at all branchesresume- operations
Najm commends initiative by insurance companies to extend individual vehicle insurance policies56Najm commends initiative by insurance companies to extend individual vehicle insurance policiesextend-insurance
Najm records a 59% drop in traffic accidents in March 202051Najm records a 59% drop in traffic accidents in March 2020Najm records
Najm donates two million riyals in support of COVID-19 relief efforts81Najm donates two million riyals in support of COVID-19 relief effortstwo- million- riyals
TAQEEM and Najm launch the first phase of the minor damages electronic assessment system52TAQEEM and Najm launch the first phase of the minor damages electronic assessment systemTAQEEM &Najm
Najm adopts preventative measures against the novel coronavirus50Najm adopts preventative measures against the novel coronaviruscoronavirus
Najm’s CEO participates as guest speaker at IBIS 202049Najm’s CEO participates as guest speaker at IBIS 2020IBIS2020
Najm participates in the 5th International Traffic Safety Forum and Exhibition37 Najm participates in the 5th International Traffic Safety Forum and ExhibitionProd_Traffic_Safety_Forum
Najm participates in Saudi Arabia World Trade Forum47Najm participates in Saudi Arabia World Trade ForumWorld- Trade- Forum
Najm launches its 40th branch in Ar-Rass Governorate45Najm launches its 40th branch in Ar-Rass Governorate Ar_Rass
Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meeting77Saudi Arabia’s Najm and Bahrain Insurance Association conduct knowledge exchange meetingNajm- and- Bahrain- Insurance
Najm signs Cooperation Agreement with UAE’s Saaed39Najm signs Cooperation Agreement with UAE’s SaaedProd_Saeed_UAE
Najm participates in the Global Insurance Fraud Summit in Barcelona79Najm participates in the Global Insurance Fraud Summit in BarcelonaBarcelona
Najm participates in Riyadh Season & Diriyah Season events76Najm participates in Riyadh Season & Diriyah Season eventsRiyadh- Season
Najm upgrades its skills to detect insurance fraud75Najm upgrades its skills to detect insurance fraudsas-najm
Najm launches awareness initiatives on Twitter in cooperation with insurance companies71Najm launches awareness initiatives on Twitter in cooperation with insurance companiesNajm -Initiatives
Najm organizes conference on its anti-fraud programs78Najm organizes conference on its anti-fraud programsanti-fraud- programs

 

 

Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector10Dr. Mohammed Al Sulaiman wins bronze medal for CEO of the Year category for the insurance sector In recognition of his outstanding contributions, Najm CEO Dr. Mohammad Al Suliman was awarded the 2020 Silicon Valley organization (SVUS Awards) bronze medal for CEO of the Year category in the insurance sector. This accolade forms one of 11 awards handed by the Silicon Valley Organization to extraordinary leaders and managers who make remarkable accomplishments in their fields. It is also awarded to professionals who develop noteworthy short- and long-term strategies for their companies, and also recognizes organizations and individuals driving industry standards forward throughout various sectors. Dr. Al Suliman received the award during the 8th edition of the SVUS awards ceremony, where he was honored for his leadership in achieving a comprehensive strategic transformation and accomplishing a digitalization rate of 95% across all Najm’s services during the COVID-19 pandemic. Najm had played a key role in implementing the Saudi Arabian government’s directives during the pandemic through adopting the highest precautionary measures aimed at easing the repercussions of the outbreak. It swiftly augmented its digital capabilities and offered its services via digital channels by utilizing an advanced digital infrastructure capable of accommodating advanced big data systems. Moreover, to maintain social distancing measures, Najm adopted automation throughout its offerings and services by implementing remote management under the diligent supervision of the Saudi Arabian Monetary Authority and the General Department of Traffic. On this occasion, Dr. Al Suliman expressed his gratitude for receiving the prize, stating “I am honored to be selected as the recipient of this prestigious award, which reiterates the success achieved by our strategy shaped in line with the Saudi Vision 2030.” He added “This success would not have been possible without the joint efforts of Najm’s team which responsibly adopted the highest preventative measures during the novel coronavirus outbreak, and implemented the necessary measures needed to navigate through this unprecedented crisis.” This recognition sheds light on the utmost professionalism and expertise enjoyed by Dr. Al Suliman, who previously led several development projects in telecommunications, investment, and finance sectors in the Kingdom and beyond. He was an active participant in renewing and developing numerous work strategies, and had held a number of leadership positions, most notably the Vice President of Corporate Development at the Saudi Telecom Company, Vice President of Operations and Support Services at the Arabian Investment Company, Business Development Director at Jadwa Investment, President of Investment Systems at the Arab National Bank, and other esteemed positions in Saudi Arabia, Kuwait, and USA. Dr. Al Suliman holds a PhD in Strategy and IT Management from Peter Drucker Business School, a Master’s Degree in Information Systems and Technology from Claremont Graduate University in the US, and a Bachelor of Science in Management of Information Systems (MIS) from King Fahd University of Petroleum and Minerals in the Kingdom of Saudi Arabia. - Ends - ​ ​
Najm’s accomplishments recognized by an award from “International Business” 11Najm’s accomplishments recognized by an award from “International Business” Najm for insurance services has announced that its Chief Executive Officer Dr. Mohammad Al Suliman was named Best CEO within the insurance category for 2020 by International Business magazine. Najm's recognition came to honor a series of accomplishments it attained during 2020, thanks to valued contributions around-the-clock by its entire team, led by Dr. Al Suliman who oversaw a number of operational transformation and customer service schemes, most notably the automation of services and their high accessibility via AI technologies pertinent to the standards listed by International Business magazine. Commenting on this prestigious acknowledgement, Dr. Al Suliman described it as an international recognition honoring the diligent efforts contributed by Najm team, supported by the Saudi Central Bank (SAMA) and in cooperation with Najm's partners within the insurance sector, most prominently The General Department of Traffic and insurance companies. He added “This accolade comes to reiterate our commitment towards achieving the targets of Vision 2030 aiming to raise the Kingdom's global competitiveness through progressive and world-class insurance services that enhance the quality of life in the Kingdom." Moreover, Dr. Al Suliman underscored the significance of the award which comes at a time of unprecedented challenges imposed by the novel coronavirus pandemic in 2020, which further acknowledges Najm's capabilities as a Saudi entity capable of overcoming imposed hurdles and achieving success. ​
Najm receives Best Call Center in the Middle East Award16Najm receives Best Call Center in the Middle East Award Najm for Insurance Services has celebrated receiving the ‘Best Call Center in the Middle East Award’ within the emergency category, which was announced during the Middle East Call Center Conference and Exhibition conducted in Dubai on the 16th and 17th of April 2019. Najm was awarded following a close competition among various regional companies from different sectors, which reiterates Najm’s outstanding efforts in providing quality customer services to support its new corporate strategy launched earlier this year. Commenting on this recognition, Najm’s Chief Customer Officer Mr. Sattam Alhozami stated that the award confirms the development and successes accomplished by Najm, in addition to highlighting its continuous commitment towards achieving further growth and excellence. Najm’s new corporate strategy focuses on adopting automation throughout its services to make them more accessible to clients and support the company’s transparency approach in dealing with various entities. Najm had also recently established a 24-hour customer service center managed by a qualified and skilled Saudi team. The center utilizes the latest technologies to receive traffic accident reports, attend to customer inquiries, and direct traffic investigators to accident sites ​​
Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 202117Najm Participates in Insuretek Conference, Wins Leading Claims Manager Award for 2021 In a display of its commitment to world-class excellence, Najm for insurance services took part in the third edition of the Insuretek Middle East 2021 conference held on Wednesday June 9, 2021 at the Dusit Thani hotel, in Dubai. Earning one of the Golden Shield Excellence Awards in insurance for 2021, Najm was granted the “Leading Claims Manager of the Year” award. Discussing the company’s strategy and pivotal role in leading the development of insurance services in the Kingdom through a digitally-integrated system, Najm’s CEO Dr. Mohammad AlSuliman delivered a thorough formal presentation under the topic “Tapping Digital Opportunities for a Future-ready Insurance.” He further indicated that “in cooperation with the insurance ecosystem, Najm pursued a new strategy that led the auto insurance sector in the Kingdom to blaze a trail in the industry, ensuring that all stakeholders equally benefit through a neutral and non-discriminatory approach. Being supervised and supported by the Saudi Central Bank (SAMA) and in constant coordination with General Department of Traffic, the strategy entailed integrating automation and AI and adopting big data analysis technologies which boosted the quality of insurance data and its accuracy. Aligning with Saudi Vision 2030, Najm is keeping pace with the Kingdom’s wide-scale digital transformation after launching its strategy BASE which is aimed to enhance the sector’s performance levels and its services. As it rests on two major pillars, BASE covers, first, fixing and building the foundations by improving business performance and, second, growing the core to streamline the customer experience.” With reference to the cutting-edge Telematics technology, Dr. AlSuliman explained how the company will soon acquire such capabilities to exchange, store and process data through Telematics devices in an initiative that will immensely contribute to Najm’s complete digital transformation and automating all its services by relying on big data. As for Najm’s anti-fraud efforts, he pointed out that Najm has made a tremendous contribution to mitigating insurance fraud over the past period and reducing fraud cases significantly, uncovering numerous confirmed cases worth more than SAR 82 million. He then reiterated that “development covered field system services and advanced methods of responding to the customers’ claims. Some of the top solutions provided by the company for this purpose is Najm App that considerably elevated the quality of service for customers, particularly in terms of response time, in addition to the new IVR service which offers advanced call services, and automating more than 95% of the services through the company’s digital platforms, delivering an array of products and services such as forwarding the data of insurance documents to the National Information Center (NIC), providing online discounts based on the customer’s insurance record, and receiving claims digitally. Such developments have coincided with a complete transformation in insurance services, changing the approach of gaining revenues from traffic accidents and their percentages to the extent of traffic and general safety that insurance can uphold. In other words, as the rate of adherence to the insurance document rises, revenues continue to grow and at the same time insurance costs drop overall ​​
Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine19Globally Recognized for its Pioneering Role in the Saudi Insurance Sector Najm Earns Two Awards from Global Brands Magazine A testament to its pioneering position and outstanding performance in the Saudi insurance sector, Najm for Insurance Services has earned multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021. Outperforming several highly competitive entrants, Najm received the awards from the leading UK-based Global Brands Magazine in recognition of its achievements. Setting an example with its robust corporate social responsibility practice, Najm has avidly and continuously spread the necessary awareness around traffic safety and numerous social issues. Investing in significant CSR programs, it led a number of award-winning Kingdom-wide campaigns in partnership with relevant authorities. As such, Najm’s efforts advocating for a safer society have culminated in achieving the well-earned award of the “Best CSR Insurance Company.” In parallel, Najm’s CEO Dr. Mohammad Al Suliman won the “Excellence in Innovative Operational Implementation” award, standing out with his exemplary leadership and unique vision among highly accomplished CEOs who contested the award. In pursuit of the highest quality service and top performance, Dr. Al Suliman has successfully steered Najm’s strategic plans and operations towards excellence, solidifying its pivotal role in promoting the insurance industry across the Kingdom. Commenting on this hallmark achievement, Najm’s CEO Dr. Mohammad Al Suliman stated, “Achieving this level of success and acclamation is first and foremost owed to the continuous efforts of our staff members who played a key role in streamlining our business operations uninterrupted despite the challenges of the time, in addition to their valuable dedication towards our corporate social responsibility programs.” He further indicated that “in line with its BASE strategy, Najm leads the insurance sector in digital transformation and receives global recognition in the process, for its accomplishments and its impactful contribution to Saudi Vision 2030. Striving to better serve its mission as the epicentre of the motor insurance value chain, Najm lives up to its reputation, achieving globally-recognized CSR performance and technological advancement in organizing and developing the motor insurance industry in the Kingdom.” Notably, Najm has continued to integrate advanced technological solutions into its services, namely the latest IVR and Whatsapp services, aiming to ensure a seamless user experience. Through its commitment to innovation and exceptional service delivery, the company takes its customer experience to the next level and creates a more engaging environment for its customers ​​
Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC20Najm for Insurance Services first insurance entity to receive Uptime Institute Tier III Constructed Facility certification across GCC Najm for Insurance Services has been awarded the Tier III Certification of Constructed Facility (TCCF) by Uptime Institute, the leading global source for data centers tier certification. Najm is currently the only company in the insurance field to have such accreditation in the Kingdom of Saudi Arabia and the wider GCC region. The certification was awarded to Najm Main Data Center Riyadh, following a rigorous inspection of the facilities and operations by Uptime Institute experts from the United States and the United Kingdom upon its completion in November 2020. Najm had already earned the Uptime Institute Tier III Certification of Design Documents, a prerequisite for the construction certificate, which ensures the facility is compliant with the high standards of service availability and continuity. Commenting on this accolade, Najm CEO Dr. Mohammad AlSuliman stated that this certification reflects Najm’s continued investment in infrastructure upgrades and its commitment to advance digital readiness, supporting its role as the backbone of the motor insurance sector, in line with the general direction of the Saudi Central Bank (SAMA) and the digital transformation goals of Saudi Vision 2030. On his part, Senior Vice President for Information Technology, Mr. Abdullah Al Khalaf said “Our new certified Data Center will add value to our operations and enhance Najm’s technical resilience, thus increasing the availability of our services to insurance companies and individual users, and enabling us to expand our portfolio with more digital services.” In line with the certification, Najm, the award-winning enterprise for developing the Saudi motor insurance ecosystem, announced that it is applying the latest technologies to enhance and fully automate its services portfolio, and underpin a new era of digital Solutions, taking a fresh approach in visualizing its future operations. ​
Najm attains series of international awards throughout 202021Najm attains series of international awards throughout 2020 ​ In recognition of its diligent efforts in successfully launching and implementing a series of marketing and awareness campaigns, and due to the outstanding automation results it achieved across its services, Najm for Insurance Services was awarded a series of global accolades throughout 2020. Those accolades include the “Best Customer Service Provider for Non-Life Insurance in KSA” award from the International Finance Awards, and the “Best Marketing Campaign for the Insurance sector award” honoring its “Don’t Stop Their Life Campaign”, and the Best Customer Service Non-Life Insurance Company in Saudi Arabia from Cosmopolitan The Daily Business Awards. Najm also won the “Most Innovative Marketing Campaign in Saudi Arabia’s Insurance Sector for its “Amn Taslam” campaign from International Business Magazine Awards, and the Uptime Institute Tier III Design Certificate, which recognizes its infrastructure’s fulfilment of the highest standards and requirements as per best world practices. Such recognitions are testament to Najm’s success following its adoption of world-class standards set by regulators for every global sector, where Najm stood out within customer service and operational service aspects, particularly during the COVID-19 outbreak period. Its excellent performance further instilled Najm’s role in accomplishing the targets of Vision 2030 regarding enhancing the quality of life via improved insurance services, in addition to enhancing the operational and financial performance of the sector to become a key player in boosting the Kingdom’s diversified non-oil economy. At the customer service level, Najm amplified its communications channels to achieve effective communications with its clients throughout the week and around the clock. Najm also provided a plethora of programs and services such as the “NCD” service which offers clients enjoying a claims-free record with discounts up to 60%. On the marketing front, Najm accomplished much of its marketing strategy objectives for the “Don’t Stop Their life” campaign launched by the Saudi Central Bank (SAMA) in liaison with the Najm, the General Department of Traffic, and insurance companies, in aims to raise awareness and educate motorists and vehicle owners on responsible and safe driving, and encourage them to adopt safe driving practices, in addition to measuring the impact of the campaign in creating safe driving habits. Through numerous media channels including audio visual and print outlets, Najm was able to offer a rich and direct educational content that contributed in promoting the importance of insuring vehicles in protecting society and individuals and its effect on insurance prices, as well as connecting it with road safety - all criteria that earned it the Most Innovative Marketing Campaign Award from International Business Magazine. Moreover, Najm bagged the Uptime Institute Tier III Design Certificate thanks to its outstanding achievements on the digitalization front, where it successfully automated 95% of its services, becoming one of the best insurance companies globally in this regard. This success was mostly prominent during the novel coronavirus lockdown period during which Najm offered a range of electronic service via its mobile application, providing clients with easily-accessible digital services that enhanced their experiences, and Najm.net, a central database system for uploading insurance policies issued by insurance companies. Najm also participated in several initiatives such as the two-month insurance policy deadline extension for individuals’ vehicles, and insurance service awareness campaigns implemented in cooperation with insurance companies. Over the coming phase, Najm will work on achieving further traffic safety awareness through supporting several initiatives supported by the Saudi Central Bank (SAMA) in partnership with the General Department of Traffic, which will result in devising extended awareness campaigns that aim to reduce traffic accidents and promote the vitality of insurance, in addition to seeking the highest levels of customer satisfaction on par with the best global standards. ​​
Najm Earns ISO 27001:2013 Certification in Information Security Management22Najm Earns ISO 27001:2013 Certification in Information Security Management ​ Owing to its outstanding commitment and adherence to top information security management standards, Najm for Insurance Services achieves its ISO 270012013 certification from the globally-renowned RICI Company Ltd. Across industries, the International Organization for Standardization (ISO) sets the global standards for the best practices and excellence in business performance for all public, private or independent companies and businesses. For that purpose, numerous institutions that seek to maintain high quality standards and adhere to the relevant regulations and necessary guidelines turn to the independent RICI as it specializes in ISO management training, auditing, inspections, testing and certification. In addition to its robust system securing and protecting its digital infrastructure from any internal and external threats, Najm achieves official certification in a testament to the quality and effectiveness of its information security management. On this occasion, Najm’s CIO Engineer Abdullah bin Abdulrahman AlKhalaf commented, “Through its strategy, Najm has fully committed to enhancing auto insurance services, relying on its upgraded digital infrastructure which is backed up by one the most advanced IT systems to ensure it remains secure at all time. Aligned with the Kingdom aspirations, Najm’s efforts contribute to the goals of Saudi Vision 2030 to achieve digital transformation and expand its knowledge economy. By constantly running engaging workshops, Najm further ensures that its employees are always up to date on all the necessary details in information security and data management. Considering the company’s superior accomplishments in this regard, the ISO certification is well-deserved and culminates a long journey to achieve this level of global excellence.” Eng. AlKhalaf also reiterated that “Najm will continue to monitor and assess all risks involved in information security in line with its strategy to advance its digital infrastructure, maintaining its fair and neutral role that equally benefits all auto insurance stakeholders, and proving the effectiveness of its exemplary business model at the regional and global levels.” Notably, the achievement of the new ISO certification comes to confirm Najm’s steady progress after investing in a series of digital projects and tech-powered initiatives. Recently, Najm received a Tier-3 certification from Uptime Institute, a leading global organization for IT industry-leading standards, becoming the first insurance company in the Kingdom and the GCC countries to achieve this certification. ​​
Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO23Najm grabs Global Economics award for Most Innovative Mobile App, Best Emerging CEO The Global Economics magazine has awarded Najm for Insurance Services the Most Innovative Mobile App accolade and named its CEO Dr. Mohammad AlSuliman the Best Emerging CEO in the Insurance Sector. The latest tributes have been added to Najm’s stellar record of global and regional recognition and stand to confirm its pioneering role in ameliorating motor insurance services across the Kingdom of Saudi Arabia. Najm App has been awarded as the Most Innovative Mobile App based on a set of standards that evaluated the creativity and innovation of the concept as well as the design, implementation, and content. Further, the criteria studied the app’s impact on the target and its capacity to facilitate consumers’ access to insurance services. Through its user-friendly interface, Najm App enables customers to enjoy an array of Najm’s main services with utmost convenience and ease, eliminating the need to be physically present at the branch, or long waits for accident surveyors to arrive on site. In parallel, the UK-based publication selected Najm’s CEO for the Best Emerging CEO in the Insurance Sector award following a thorough criteria in view of leadership aptitude, vision, performance and impact on a company-level and an industry-level. The criteria recognized the CEO gravitas and the beacon of excellence components, celebrating the CEO’s seriousness of purpose and leadership effectiveness in fostering a positive and supportive work environment and encouraging employee engagement. The award also weighed external factors with a focus on industry-level achievements and the ability to create customer and shareholder value. Commenting on the accolades, Najm’s CEO Dr. Mohammad AlSuliman stated “These fresh accolades are a true testament to the impact Najm has had on the Saudi insurance industry which also confirms the success of Najm’s strategy (BASE) in offering a winning combination of solutions for all counterparts within the motor insurance ecosystem. Coming from a globally renowned entity as Global Economics Group, these awards will push Najm’s family, staff and leadership, to continue to work towards our ultimate vision of elevating the level of insurance services across the Kingdom through more digitalization.” In parallel, Dr. AlSuliman attributed Najm’s success as a work environment to the Company’s vision that capitalizes on the human element as a basic pillar for successful operations, as well as the proactive contribution of each member of Najm family. Najm’s digitalization plan, outlined throughout its flagship strategy ‘BASE’, ensures the Company’s full commitment to efficiently contribute to Saudi Vision 2030’s digital transformation targets, as well as its economic diversification objectives. Dr. AlSuliman added “Najm strives to be a digital pioneer and key contributor to those goals by adopting automation throughout its operations seeking to enrich insurance services Kingdom-wide.” These new accolades are added to several other awards Najm has earned in recognition of its achievements and distinguished performance over the past few years, including the recent multiple awards for “Best CSR Insurance Company” and “Excellence in Innovative Operational Implementation” in the Kingdom of Saudi Arabia for 2021 from the leading UK-based Global Brands Magazine. Throughout 2020, Najm expanded its digital infrastructure promoting its digital readiness, mainly through developing an Uptime Institute-certified Tier 3 Data Centre ​

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